How We Work
Q – What do you mean by “Relax”?
Though projects are complicated, from design to execution, we want your experience to be stress-free and satisfying. We take care of you as if you’re family and friends. Known for exceptional customer service, our dedicated project team takes care of all the extensive details, from beginning to end, so you can relax and enjoy peace-of- mind, not more stress. As they say, “hire the best, forget the rest!”
Q – What do you mean by “Discover Charles Value”?
We want you to discover that quality projects can be made simple…peace-of-mind for you, and great value for your home. Our unique Complete Service package delivers the best project experience available:
- Consultation for your best solution: Value starts with our sitting on your side of the table with unusual consultative expertise in design, construction, product selection, and budgeting.
- Made-in-USA Products with the Quality YOU Expect
- Dedicated Project Management Team
- Peace-of-Mind Installation by Award-winning Specialists
- Worry-Free, Lifetime Protection (Warranty) & Care
We guarantee you the Best Value of any project company. We will sit at the kitchen table with you and any competing company to discuss your project, apples-to- apples, and your best and least stressful path.
Q – What’s the difference between a “consultant” and a “sales rep”?
Unlike other companies, we sit on the same side of the table to help you make the important decisions about your project – we have consultants who advise about your project, not sales reps pushing a “sale” of product nor pushing for a “one call close”. Our people help with design, product selection, construction issues, budget, and other considerations to put together the very best solution. We think knowledge is power.